Tommy's Same Day Appliance Service at 31 Eastwood Road, Brewster, New York.

Refrigerator went bad (no longer cooling. Probably the compressor). I got a diagnosis and quote from Sears' repair service, but wanted a second opinion. Tommy claims familiarity with Kenmore/Frigidaire systems (which I have), but for some reason outsourced this job to some other guy (Jim). Jim came by and gave me a different diagnosis than Sears, which at the time sounded logical, and he said he needs to do some more research to see if his diagnosis is accurate. He called me back the next morning and asked a few more questions. So far, so good, right? He said he'd call me back the following morning, but never did. I called him and left a message. Waited over a week and no response. Called Tommy to complain, and Jim called the following morning before I was awake and left a message to call him back. No commentary on a diagnosis update, just "call me back when you can." Called him back SEVEN TIMES that day. He never picked up and never called back. I get the sense he's not interested in the job and is not familiar with Kenmore/Frigidaire systems. What a waste of a $90 service call. Sears has a promotional discount on appliance repairs at this time, so I will (grudgingly) end up using them instead. At least they pick up the damn phone.